Hilton International - Meeting Hilton's high standards

BUSINESS CHALLENGE

Hilton International has 76 hotels in the UK and Ireland, as well as a chain of 26 LivingWell health clubs, with four more currently under construction. The hotel group employs a dedicated safety team of seven people to manage the safety and security of its wide portfolio of properties.

To preserve its reputation and high client satisfaction, Hilton wants to maintain its high health, quality and safety standards.

SOLUTION

For a number of years, Hilton has chosen Bureau Veritas to provide a full range of Quality, Health and Safety (QHS) services it needs to meet statutory requirements. This involves working with two previously distinct entities of Bureau Veritas, Plant Safety and Regspec, which are now fully integrated in the Bureau Veritas Group.

Bureau Veritas teams perform statutory inspections of all kinds of equipment from boilers, air receivers and lifts to local exhaust ventilation.

Hilton has also relied on Bureau Veritas for its electrical testing and inspection requirements of portable appliances and fixed wiring inspection – from computers and kettles to the electrical infrastructure of a building.

The Hilton team appreciates the level of technical knowledge of Bureau Veritas engineers. They also value having access to the BVnet reporting system. Using this online tool, they can pull off relevant reports and e-mail them to the relevant people to perform repair tasks or maintenance requirements, thus saving time and lifting efficiency.

Training has been provided to Hilton’s Health and Safety managers to outline what inspections are required for statutory compliance, helping them to prioritize and avoid unnecessary use of resources.

BENEFITS

Good communication characterizes the successful working relationship between Bureau Veritas and Hilton International, resulting in high client satisfaction.

Urgent issues identified by Bureau Veritas engineers are now reported simultaneously to two different layers of the Hilton organization, and this multiple reporting system acts as a vital safety net.

Hilton considers QHS management by Bureau Veritas to be efficient and highly reactive. By leveraging the large service portfolio of Bureau Veritas, Hilton benefits from the time- and cost-efficiencies of dealing with a single supplier.