Knowledge Webinar ISO 9001:2015 - Knowledge Risk, Responsibilities and Rewards

One of the least understood aspects of ISO 9001:2015 are the new knowledge provisions (part of the “High Level Structure”). For the first time, ISO 9001:2015 contains clauses where organisations should consider organisational knowledge as a manageable resource needed to provide conformity in products, services and processes.

In 2011, ISO surveyed thousands of certified companies looking at user needs, opportunities for improvement and the development of long term quality management strategies. 72% of the 6,299 respondents’ listed managing knowledge as important to be included in future releases of the quality standard (in the top 5).

The Standard deals with knowledge in several different ways, predominately in 4.4, 7.1.6, 7.2, 7.5 and the Annex. 

KNOW-HOW MANAGEMENT AND RISK 

“Risk-based thinking” is a requirement of the new Standard (6.1). Addressing these requirements should include the five know-how management risks – acquisition, continuity, articulation, outsourcing and supply chain risk. 

REGISTER TODAY FOR OUR COMPLEMENTARY WEBINAR 

Join Bureau Veritas for an informative complementary webinar on 9 November 2017, to better understand the knowledge provisions of ISO 9001:2015, the management of risk (from a risk-based thinking approach) and how knowledge management systems can accelerate the benefits of adopting the Standard. This 1 hour 30 minute webinar will expand on the content of this article, explain how some of the key tools work and offer an opportunity for Questions and Answers. The session will cover: Dynamic lessons learned systems that cause learning; Mission critical knowledge as a property of a community or network, not an individual Understanding new knowledge creation as a pathway to innovation and competitive advantage Understanding more about knowledge assets Practical ways of addressing the 5 identified risks.

DAVID PENDER: THE PRESENTER 

David is well-known as a 'knowledge architect', leadership coach and educator and will deliver our complementary webinar. After practising as a Chartered Accountant for 14 years, he spent 12 years in senior management positions in the financial services industry. David’s initial knowledge management research examined the relationship between intra-organisational collaboration and the social network structures that are formed as a result.